FAQ
Frequently asked questions
Shipping and returns information
Warranty
Complaints handling
Payment options
Quality requirements
Other frequently asked questions
What are the shipping costs?
At NovaBath the shipping costs areĀ free! We take full responsibility for shipping costs, so you won't get any surprises.
The only exception is if you are not at home on the agreed delivery date for larger orders.
What are the delivery times?
We process your order internallyĀ 1ā3 business daysĀ (Tue to Fri), including careful quality control. We will then ship your order via reliable couriers.
āĀ Free shippingĀ within the EU
āĀ Track & TraceĀ by email or via our page:Ā Track & Trace
āĀ Insured and careful delivery
Please note:Ā not all products are immediately in stock. For some large or custom products, such as baths or saunas, we work with backorder. This enables us to offer you a competitive price without additional storage costs. These products are clearly indicated on the relevant product pages, and we always ensure good communication with updates and Track & Trace.
During busy periods, holidays or exceptions, the delivery time may differ slightly.
Check out our fullĀ shipping policyĀ for current delivery times per country and all conditions.
How do I return my products?
At NovaBath you getĀ 30 days return policy. You haveĀ 14 days reflection periodĀ to return your order without giving a reason, and beyondĀ 16 additional daysĀ for return stating the reason.
- Return costsĀ from your address to our warehouse are at your own expense.
- The product mustĀ unused, undamaged and in the original packagingĀ be returned.
You will receive the fullĀ order amount including shipping costsĀ back.
Do you want to register a return? Send an email toĀ info@novabath.eu, and we will help you further!
Where do the products come from?
At NovaBath we carefully select our products for quality, design and sustainability. Our products come from countries such as Italy and Turkey.
We work directly with suppliers who meet our vision and standards, so that you are assured of reliable and stylish bathroom solutions, without unnecessary intermediaries.
How much warranty is there on a product?
At NovaBath we fully support the quality of our products. That is why we offer a warranty of 3 to 10 years, depending on the collection.
The specific warranty period for each product is clearly indicated on the relevant product page, so you always know where you stand.
What conditions are attached to the warranty?
At NovaBath we guarantee the operation of all our products within the stated warranty period. If your product becomes defective or does not function properly, please contact us atĀ info@novabath.eu. Please state what exactly is defective and provide your order number.
Important warranty conditions:
- Defects must be reported immediately after occurrence, provided the product is used correctly.
- The warranty period starts on the date of purchase, so keep your invoice as proof of warranty.
- The defective product should be retained and, if necessary, returned to NovaBath for assessment.
We are happy to help you with a suitable solution!
Are there times when the warranty expires?
Our warranty does not cover cases of damage arising from the following situations:
- Normal wear and tearĀ through use
- Improper installation or mountingĀ of the product
- Improper handling, use or cleaningĀ of the product
- Improper repairsĀ that fall outside our responsibility
In these cases the warranty is void and we cannot offer a replacement product or solution. To maintain the warranty, be sure to use and maintain the product according to the instructions, and have it installed by an experienced professional if possible.
How can I file a complaint?
We find it annoying if you are not satisfied with our products or services, and we do our utmost to provide a suitable solution.
You can submit your complaint by email to:Ā info@novabath.eu. We will respond quickly and find a solution together.
By using our services you agree to our terms and conditions. However, we are always open to feedback and want to help you as best as possible, both within and outside the conditions.
We strive to find a solution together that works for both parties.
What are the payment options at NovaBath?
At NovaBath you can always pay 100% securely via reliable payment services. We offer the following payment methods through our Shopify payment provider:
- iDEAL
- Credit card (Visa, MasterCard)
- Clarna
- PayPal
- Apple Pay
- Google Pay
- Bancontact (for Belgium)
- Sofort (for Germany and other countries)
On special request it is possible to pay on invoice via our own delivery service. Contact us for more information about the conditions and options.
What does NovaBath look at when developing products?
At NovaBath we focus on a number of important pillars during the development of our products:
- Material: We carefully choose high-quality and durable materials
- Design: We provide a sleek, modern design that fits the latest trends and timeless style
- Specifications: We pay attention to the technical specifications to ensure optimal performance and user-friendliness
- Parts: We use only top quality parts for long life and reliability
- Safety requirements: We comply with all relevant safety standards to ensure your user experience
- Quality marks: We strive for products with the correct certificates and quality marks for quality and sustainability
Only when we are 100% satisfied with all aspects of a product do we proudly bring it to market for you.
Can I view the products before purchasing them online?
We are currently developing a showroom, but at the moment our products are only available online.
We do our best to include as many photos and detailed information as possible so you can make your purchase with confidence. If you still have doubts, you can always contact us for additional information.
Do you also take care of the installation of the bathroom?
We are fully specialized in high-quality sanitary products, but unfortunately we do not yet offer installation of the bathroom itself.
We can provide you with advice and are happy to answer all your questions about the installation. You can choose the ultimate professional who will realize your dream bathroom with our products. We are happy to help you with tips for finding the right installer!
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High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering

Free and safe delivery, without extra costs.

Characterful design for every bathroom.
Excellent reviews and satisfied customers throughout Europe.

An investment in your well-being. Start and end your day relaxed.
Appreciated by satisfied customers throughout Europe.

100% guarantee, secure payments and worry-free delivery

Not satisfied? Returns are easy and hassle-free.

An investment in your well-being. Start and end your day relaxed.
Why choose NovaBath?
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High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
-
High customer satisfaction ā Satisfied customers throughout Europe
-
30 day return guarantee
-
Top quality & excellent service
-
Free shipping & worry-free ordering
